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Customer loyalty points

Your customers earn points on every purchase and redeem them right at the cashier. You set the earning and redemption rules; the system calculates the balance and posts its effect to the accounts automatically.

In brief

The loyalty points module gives your customer points on every purchase, redeemable directly at the cashier. You set the earning and redemption rules, customer tiers and point expiry, and the system calculates the balance and records its effect in the accounts automatically.

Loyalty points settings screen in FullScreen ERP
Loyalty points settings: Point value on purchases and returns, and its redemption value, for each branch.
Customer coupons screen in FullScreen ERP
Customer coupons: A discount code as a percentage or amount, with a minimum invoice total, usage limit and validity period.
Program setup screen in FullScreen ERP
Program setup: Loyalty points, multiple payment methods, e-wallets, printing, and integration with ZATCA.

Workflow

Customer registrationPurchaseEarning pointsRedemptionBalance tracking

Features

Earning rulesPoints by invoice value, item, or item group
Redemption at the cashierA points discount on the same invoice, with an instant balance check
Customer tiersTiers with different benefits based on purchase volume
Points expiryAn expiry period for points, with an alert before they expire
Customer identificationBy mobile number or card number at the point of sale
Accounting impactAn automatic entry for the points liability on earning and redemption

Reports

  • Customer points balances
  • Points movements
  • Points earned by period
  • Redeemed points
  • Expired points
  • Top-buying customers
  • Customers per tier
  • Loyalty customer sales
  • Outstanding points liability
  • Points by branch

How it connects to the rest of the system

Points are earned and redeemed on the sales invoice itself at the cashier, the system records the points liability in the general accounts automatically on earning and redemption, and loyalty customers' sales appear in the reports.

Questions about Customer loyalty points

How does the cashier identify the customer?
By the customer's mobile number or card number at the time of sale.
Do points expire?
Yes, you set an expiry period for points, and the customer is notified before they expire.
Can customers be divided into tiers?
Yes, tiers with different benefits based on purchase volume, with a report on each tier's customers.

Let's start with your needs

Tell us about your business, and we'll arrange a demo or consultation within one business day.